Automated Teller Machine (ATM) Monitoring Dashboard System

Abstract

Abstract This document presents the design, development, and implementation of a web based Automated Teller Machine (ATM) Monitoring Dashboard System that provides real-time monitoring of machine status and performance to Bank of Ceylon with the aim of ensuring that the machines are operational and delivering a good user experience. Bank of Ceylon has a large interconnected network covering citizens all over the country with 571 branches, more than 600 ATMs (Automated Teller Machine), 850 CRMs (Cash Recycling Machine) and 10 CDMs (Cash Deposit Machine). At present, IT unit of the bank use the view functionality of the BASE24 system to check the status of ATM/CDM/CRM. Due to some limitations of BASE24 application a monitoring dashboard system was developed in order to overcome these limitations. The primary objective of this system is to provides real-time monitoring of machine status and performance of ATM Machines. The system is implemented as a fully web-based application. The front-end is developed using HTML, CSS, and JavaScript, providing a responsive and user-friendly interface that users can access through any preferred browser. The back-end is built using Java with RESTful web services, ensuring a modular and stateless architecture that allows seamless communication between the client and server. The system uses an Oracle database to manage data securely and efficiently. Users access the application through the Bank’s internal network, ensuring security by restricting usage to internal personnel only. To evaluate the effectiveness of the ATM monitoring dashboard, a series of tests and case studies are conducted using a representative sample of ATMs in a simulated environment and testing were carried out by the selected core workers of QA Team and Business Teams. In conclusion, this document underscores the importance of real-time monitoring in the banking industry and presents a comprehensive ATM monitoring dashboard as a valuable tool for optimizing ATM network operations.