RESTAURANT MANAGEMENT SYSTEM FOR NIMANSALA RESTAURANT

Abstract

ABSTRACT Information and Communication Technology is being improved daily to ensure the quality of Information which has turned out to be one of the most crucial aspects of nowadays businesses. Nowadays computing devices are equipped with greater processing power, memory capacity and many other technical capabilities. Information Systems have been positively affecting many areas of businesses such as customer service, employee management, accounting and financial control, stock control and project management etc. Nimansala Restaurant has been in the business for decades serving the people who live or travel around the Godagama, Homagama area. Apart from its main business as a food supplier, this organization provides some other amenities such as reception hall, liquor bar and it is decided to guest room services be started in near future. Though the quality of the foods, beverages and other facilities provided by this company has been in an outstanding level, it has been a great challenge to provide quicker service for the customers with the current manual processes. It has also become a challenge to the management when it is needed to access the business information. With the daily increasing demand, it has become almost impossible to keep better control of finance and stocks, marketing, customer satisfaction and business growth while keeping employees not been unwantedly pressurized and preventing currently available human resources not been expanded superfluously. Author was asked to analyze, design and develop a web based restaurant management system to unravel these identified problems and ameliorate the capabilities of the business. As discussed the implementation been done in few phases. In first phase, the crucial problems are solved and in following phases, new features are being added to the system to ameliorate the capabilities, availability and performance. With the proposed system, it is expected 25% growth of revenue in next financial year while limiting the customer waiting time to maximum limit of 10 minutes and gain 8:2 ratio of positive and negative customer feedbacks.