Knowledge Management System for Commercial Bank of Ceylon Ltd

Abstract

Commercial Bank of Ceylon Ltd. is proud to own the largest computerized banking network in Sri Lanka consisting 130 branches island-wide with 3000 employees. The Bank has a well equipped library at Head Office. Annual magazine subscription is about 500 on a wide spectrum. Presently manual procedures are used to control library functions. Various types of circulars are issued from the Central Administration Department, Head Office. These are distributed among the branches through the internal mail system. Presentation slides prepared on numerous topics are shown only at the trainings conducted by the Training centre.

Today knowledge management within the institutions plays an important role on the effectiveness of operations and performance. This project is to develop an online application to facilitate employees with knowledge management which caters for magazines, circulars and presentations. Proposed Knowledge Management System will eliminate the barriers such as limited access due to availability, restricted library hours, geographical reach and facilitate with multi-user sharing, 24 hour availability with advanced search facilities. System caters for handling circulars effectively. When a circular is selected by circular type or date, system shows previous related circulars that are related to the selected one creating smooth flow among circulars. Employees get the chance of viewing presentation slides to get the knowledge widen irrespective of the time, location and participation.

Since this system can be implemented on the existing network infrastructure, project could be maintained at a minimal cost. ASP language is used in development and no other server is required as the system is running on IIS. HTML is used to design the GUI and Java scripts and VB scripts are used for validation routines while data base is in SQL.

For the evaluation purpose a questionnaire was prepared and distributed among the target users in order to get their feed back. Feed back obtained was also useful to do the enhancements to the system.