Self Service Phone Menu to customize Value Added Services Offered Through Short Message Service (SMS) in GSM Mobile Phones.

Abstract

This project is concerned with developing a self-service mobile phone menu for GSM-postpaid customers by offering the activation / deactivation and checking the status of the Value Added Services (VAS) through Short Message Service (SMS) from their mobile phones. In order to use certain VAS features, customer should have a GSM compatible mobile phone supported and configured according to the pre-defined mobile phone settings. The VAS features that are concerned by this project are Calling Line Identification Presentation, Short Message Service, General Packet Radio Service, Wireless Application Protocol, Multimedia Messaging Services, Miss Call Alert features of when Not Reachable - when On Busy - when No Reply, Voice Mail System, Call Waiting, Call Conferencing, Call Forwarding, SMS Roaming and Detail Bill Request. Presently, all related activities for customizing VAS features are maintained by contacting the mobile provider through voice calls and that is a time consuming process to both mobile provider and the customer due to the fact that it generates a voice traffic over the existing hotline. The goal of this project is to facilitate the customer by providing a simple and user-friendly working mobile phone menu, which enables them to customize the VAS as their own way and checking the status of the active mobile VAS features at a given time. This project is developed to establish efficient, cost effective and productive solution to the current system by incorporating the rules and regulations that are currently governed by MOBITEL. Initially the requirements are identified to investigate the existing VAS functionality and object oriented methodologies are used to analyze the system and UML is used to modularized the system behavior. As the development phase, first it will develop the mobile phone menu application and it will link with the VAS functionality application and tested against the pre-defined test plan. Before implementing the solution it will evaluate by the internal users in different departments in different capacities and collect feedbacks as the evidence. If a particular VAS can activate once per day, then customers should have to be registered prior to the request for some VAS, Access only one VAS at a specific time for a specific function by a specific mobile, SMS Incoming and Outgoing features should be activated before selecting any of the functions that can be performed to the VAS features, corresponding SIM card with any type of mobile phone can be used to request for customizing VAS features defined to that mobile are the boundaries or the scope of this project. The functionality part of the proposed system is a background solution; hence the solution part is continuously running at the backend of the server.