Facilities Management System for Pan Asia Banking Corporation (vFacilies)

Abstract

Facilities simply refer to various services that departments or external customers wish to be resolved with the assistance of department who is responsible for actually resolving the issue. This business process starts from creating a new issue and allocating it to the relevant department. The issue is examined by one of the central administrators and then assigned to the actual corresponding department. An issue can be rejected at any time before marking for closure by the assignee. A request can be any material requirement (new chairs, notebooks…etc.) or a new software requirement. New issue can be accepted by the actual assignee or any employee within the assigned department to take necessary action. After the issue is accepted, issue owner will be notified about the status of his issue. Issue can be closed by the assignee upon completion and will be notified to the issue owner. An issue is considered to be solved only after the issue owner marks the issue as Resolved. Owner of the issue has the right to re-open the issue if he feels that it is not resolved as expected. There can be many issues of this nature that arise per day for any given department. As a result it has become impossible to manage the tasks resolving process manually. There is no way to track the progress or efficiency of the issue resolving process. Sometimes, some of the issues may be not resolved from the fact that there is no track of the pending issues to be resolved which may result in major problems, which in turn lead to overall inefficiency in the department. There has been complaints from various departments of their issues being unattended for a considerable time which cause major issues between departments. This leads the bank to think of an automated solution that tracks internal issues and requests creation and resolving process. In this project the author has developed an automated solution to solve the above problems. The chosen process for the project was the RAD model. Frequent meetings were held up with client for precise requirements gathering. As this project interacts with real time objects Object oriented Analysis and Design methodology was identified as the most appropriate analysis and design methodology. The software was developed using Microsoft Visual C#.Net 2010®, Microsoft Reports to be compatible with Internet Explorer 8 or later browsers. SQL Server 2008 was chosen as the Database Management System. The project is fully complete and anticipated benefits were achieved and issue resolving process now runs smoothly with increased cooperation between departments.