Automation of Currency Exchange Process at the Bank of Ceylon Pay Office

Abstract

Abstract This document describes the development of the web-based system which facilitates the automation of the currency exchange process at the Bank of Ceylon Pay Office in an effective way. Bank of Ceylon Pay Office works around the clock in Departure, Arrival and Transit areas of Bandaranaike International Airport (BIA) in Sri Lanka. This fulfills local and foreign customers' currency transactions and other services. Mainly there are three different counters operating at Bandaranaike international airport as "Purchase Counters, Sales Counters, Re- Exchange Counters" and different facilities are available at each counter. The current system being used by the BOC pay office is a stand-alone software solution, which is in use for over 2 decades. There are lots of functional issues in the existing system which are handled manually by the bank staff when running day to day operations. As a beneficial solution, web-based system was developed to automate the currency exchange process at the Bank of Ceylon Pay Office. Core concept of the developed system is to automate all the foreign currency transaction activities in the Pay Office counter with the additional features for reporting the data. System was implemented as a fully web-based application using the PHP, Java languages and the MySQL as the database storage where the users will be able to access the application through the Bank’s internal network using any user preferred browser. Therefore, with the implementation of a new system, it is expected to increase the efficiency, accuracy of the information and to improve the productivity of the staff members in the Pay Office counter. Evaluation and testing were carried out by the selected core workers who were involved in the currency exchange counters in the BIA. Then the implemented system was demonstrated to the relevant stakeholders and the opinions and viewpoints were gathered through face-to-face interviews. Positive feedbacks received from the users have proved that the system fulfills the identified requirement and it was beneficial over the previously used manual process.