Complaint Management System to Sri Lanka Police

Abstract

In this project, an attempt is made to build a web-based offence complaints management system for Sri Lanka Polices and it will be used for managing offence complaints handling process in each police station. This system will simplify the complaints management process to all parties who are involved with that. Any citizen can place a complaint or provide any piece of valuable information to any particular police station by revealing or hiding their identity at their own preference. In this proposed system, the complainer can avoid all the time wasting and troubles involved in regular manual process. Not only that, Sri Lanka Police can also simplify the complaints handling process while achieving high level of efficiency and effectiveness level by using ICT. Hence, police officers also can enjoy a happy working life since this system can reduce redundant routing tasks in the manual process. Any citizen can make complaints to SLP on any matter and trace the progress of the made complaint by using a system generated reference number. Moreover, to encourage citizens to engage with SLP in friendly and proper effective manner, the facility for revealing or hiding the identity of complainer at their own preference is available in the system. Likewise, registered police officers also can add complaints which are directly reported to police station, in regular manner. All complaints received from citizen and police officers to the stations, are added to a shared database which can be accessed by all the police stations attached to Sri Lanka Police. Most importantly, this system allows users to trace their complaint and all related parties of the complaint will get allowed updates about the status of the complaint by SMS. Depending on the given user privileges, users can manage user profiles, police station profiles, search for details and generate reports. This web-based complaint management system will lead Sri Lanka Police to function smoothly and reduce much of routine work load. As a result, the quality of the service and the transparency of the Department of Police will be maintained at the level of citizens’ satisfactory CodeIgniter framework (MVC architecture) was used to build the solution (PHP, CSS, Java Script, Bootstrap). NetBeans 6.1 as the IDE, Navicat for MySQL for handling the Database and Xampp 3.2.2 as server solution were used in the solution