Web Based Office Management System for PABX Division Sri Lanka Telecom PLC

Abstract

Sri Lanka Telecom PLC is leader in providing telecommunication services to the country. They are responsibility to provide world class telecommunication services to the people of Sri Lanka. Since this field is competitive, it is important to satisfy existing customers and gather more customers towards new services. When satisfying customers, it is important to provide high class customer service to them. To provide excellent services to the customer it is very important to upgrade their systems up to date and informative. When considering PABX division, they are providing total PABX solutions to the whole country. In this section main issue is their existing manual procedures are involves more paper works and it was time consuming. Customers need to wait long time to get done work from PABX division. This proposed software system is a web based system that provides a user friendly graphical user interface with informative dashboard. Users provide ability to transfer all day to day valuable information to the system and facilitate register new PABX requests, assign technical officers for site surveys and installations, create bill of quantities and proposals, sending completed proposals to relevant provincial sales managers, updating payment details, completing work orders and generating vital management reports. This system has integrated with email service for better communication. The system was developed using PHP (PHP Hypertext Processor) open source server side scripting language. The MYSQL server has chosen as a platform for the database. Apache web server uses to run the system. Rational Unified Process (RUP) was identified as the most suitable development methodology. Additionally System was developed on top of the ―SBAdmin‖ bootstrap template and ―protostrap‖ online form designer has used for form designing. At the end of development process, the web based office management system was tested by the senior management of the PABX section at various levels. Test results were confirmed with client requirements. Finally system successfully handed over to the client to enhance their business process as well as to help the PABX division to become a leading intercom provider in Sri Lanka.