Online Restaurant Management and Food Ordering System for ORMFOS

Abstract

“Online Restaurant Management and Food Ordering System (ORMFOS)” is web application to restaurant management. This system wakes to provide service facility to restaurant and also to the customer. The service that are provided is food ordering and reservation table management by the customer through the system online, customer information management and waiter information management, menu information management and report. Main objective build the system this is to provide ordering and reservation service by online to the customer. With this system online, ordering and reservation management will become easier and systematic to replace traditional system where are still using paper. Furthermore, this system is applicable anytime and where also customer. The problem identified that current process of customer service is the inefficient, time wasting and use more cost. Procedures and mechanisms used to handle customer services are different from location to location. There is no exact method to use all customer service providing offices of ORMFOS. Hence ORMFOS needs to develop and maintain a better system to provide high quality services for customers. To overcome the above issues and to increase the productivity of providing customer services detailed study of the manual service process was performed and a system to automated and on lined. Proposed system will integrate with ordering food and ordering tables and other connection services. In this dissertation, we describe Online Restaurant Management and Food Ordering System to address the above problems. The system facilitates the customer to make an online service request for ordering food, ordering tables and payments services and other connection services. i.e. All services provide by ORMFOS is bring to customer fingertips saving their valuable time and money. All Customer submission of request system generates SMS/email notification messages. This online system was done adhering to the Rapid Application Development approach which was well suited for this project. The online system was developed by AppServ, Macromedia, Dreamweaver 8, Microsoft Visio 2003, Apache server, MySQL database, JQuery and JavaScript. Object oriented concepts have been used to build the throughout the entire development process. Finally, the system performance was tested and evaluated by obtaining feedback from sector experts whom were comprised with domain experts and software development experts. A specific questionnaire was developed for this purpose to identify the feedback in a likert scale, under 05 main parameters comprised with 15 variable parameters. The feedback was quantified by using a measurement scale introducing a weightage to each identified parameter Evaluation and testing of the software was done to validate and verify the system both from engineering and user points of view. The user feedbacks were positive. The system was found to be easy to use and extremely helpful and saving consumer’s valuable time and money over the previously used manual systems.