Safety Lockers & Key Management System For Hatton National Bank

Abstract

Hatton National Bank is one of the leading private sector banks in Sri Lanka which has existed in the banking industry for over a decade where it has over 250 service outlets all over the island and it caters over 1millions customers in different demographical areas where the bank offers different types of services and banking products including safety lockers which can be considered as one of the main product which bank can earn direct fee-based income as well as increase low cost deposit portfolios . The Locker and Key Management system is adhered to the central principle of authorization known as Maker-Checker Principle , where there must be at least two individuals are necessary for its completion ; While one individual may create a transaction and the other individual is involved in confirmation/authorization of the same . The system contains four main categories of users roles which are known as banking assistant , junior executive, executive and administrator. Each of the users functions differs according to their user work class and privileges and operations are assigned according to the work class. Prior to designing the system, the background analysis has been carried out for the purpose of understanding business requirements and different software engineering techniques that were used . So as a result of that a web based locker system was developed with Admin functions like user creation , create & edit user passwords , adding lockers , adding keys and Operations functions like creating & modifying customer , verifying customer details , maintaining pending customers , creating & modifying lockers , verifying lockers , uploading signatures & verifying , updating & verifying locker access , recovery & approval of rentals , adding & verifying key transfers , inquiries menu and statistical reports. The system was developed using the latest technology and user friendly interfaces . PHP is used as the main programing language and MYSQL was used as the database whereas Ajax , Jquery and Bootstrap was used in interface designing and validation which give great user experience rich set of functionalities and functional testing was carried out to make sure that the system functions were working as intended. The new system will help the bank to save their time and resources in an effective manner and this has become a solution for operational issues and risk ,that the bank face related to lockers and key transfers. And statistical reports provide the bird’s eye view of the current and future business trends as well as missed opportunities which help the management to make their decisions.