GPS based monitoring with SMS alert system to improve the quality of spare parts delivery process

Abstract

Customer satisfaction is one of the main aspect that can be taken as a measurement of the success of a company. Diesel and Motor Engineering PLC (DIMO) has a problem with the efficiency of delivering the products to the customers who live island wide which had led to customer dissatisfaction. The main reason for this problem is communication issue among the drivers of delivery trucks and customers as it is done manually. To reduce this problem presently, the communication is occurred with the interference of the coordinators. This project is carried out to provide a solution to the mentioned problem. This project suggests a Global Positioning System (GPS) based Short Message Service (SMS) alert system for an efficient delivery of vehicle spare parts to the customer shops. According to the current latitude and longitude of the delivery vehicle provided by the GPS/GPRS based data logging device attached to each delivery vehicle, the server application finds the customer shops within 5Km of radius around the vehicle and sends the SMS alert to those shops using the details stored in the database. And each delivery vehicle can be tracked using the GPS/GPRS based data logging device and the location of the vehicle will be updated on the map. So that past records can also be reviewed. The suggested system is tested with a delivery vehicle and it proved that the intermediate communication of coordinators can be completely replaced with the newly developed system. This system has ultimately improved the efficiency of the delivery process while minimizing the communication cost and time wastage of the client.Notably, SMS alert system is used to reduce the delays and increase the efficiency of delivering goods by making a flow of distributing the products to the shops in the driving toute.