Web Based Corrective Maintenance Management System for OZ Cleaning (PVT) LTD.

Abstract

OZ Cleaning (PVT) LTD Company is a maintenance service providing company in Australia, managed by qualified highly skilled staff. They mainly focus on providing corrective maintenance service to the business organizations such as office blocks, arenas, schools, sporting complexes, convention centers, and hospitals. This Company is in primitive stage in the technology perspective as there was no proper mechanism to handle their business operations. Since the establishment of the company, all the information maintenance activities are manually done. When considering about their business process we were able to identify that information technology can make a huge impact to improve the efficiency of their business activities more effective and efficient manner. The implemented system is a web application, and it facilitates for almost all business processes happening within the company and will help to maintain information integrity and up to date information. This system consisted of two main applications called company application and client application. Client Application directly involve with the business clients and it facilitates to manage their maintenance work requests. Major components of client application are, information center, user profile, and work request manager. The major operation of company application is process the client work requests. User profile, user manager, client manager, duty manager service manager, location manager, and administration are main components of the Company application. Both client application and Company application help to improve the productivity, decision making process and quality of services provided by the OZ Cleaning (PVT) LTD in order to find new business opportunities and achieve their business goals. This web application is adapted model view control architecture with object oriented environment. The system is being developed using Microsoft Visual Studio 2010 integrated development environment and Microsoft SQL Server 2005 as the database server. All server side scripting is written in C#.net. Backend controllers, classes and model classes are written in C#.net and javascript and jquery were used to write client side scripts in .NET Framework. Apart from that online UML tool is being used to draw UML diagrams. Because of the used development architecture and technologies, system could achieves high throughput, short response time, low utilization of computing resources and high availability of the application.