WEB BASED SERVICE MANAGEMENT SYSTEM FOR SAVONTA SERVICE CENTER

Abstract

Savonta Service Centre is a vehicle service provider with a considerable customer base in the area. They provide a range of services including interior exterior detailing, washing, and all the key services in vehicle maintenance to our clients customized on their requirements using state of the art technology. At the same time, they bear the dealership for many renowned brand names in the field like Caltex, Tata, Mahindra and 3M. Currently they have number of employees for their day to day working progress. Approximately thousands of customers are dealing with the Savonta service center. Most of their customers are outstation or far away from the destination. So it is needed to implement dynamic, interactive solution which can be updated regularly by internal users without developer support. And the system should include the all management program in the service center. Not only that but also all island wide customers can communicate with the service center through the system and get the service in manner way. One of the major problems being faced by the members of the Service Center is the time consuming task of booking time to their service. Few of the goals of the project are to provide the users of the Service Center an efficient and timely service and to drastically reduce the time and energy wasted in maintaining the daily process of the Service Center while reducing the workload of the Managers and workers. The proposed system will aid in tasks from registration of members to the maintenance of the service catalogue. The system will also automate some processes such as fine calculation and help in maintaining the service, pricing data by keeping shelf information. Keeping track of services with all transaction details with each customers proposed system will also aid in service acquisition by finding out the most costly service by time wise and generating reports accordingly.