Inquiry Management System for Matrix Institute of Information Technology (Pvt) Ltd

Abstract

Matrix Institute is leading institute in Sri Lanka for IT education market which provides variety of IT related courses with a well experienced and qualified lecturer panel and modern facilities, as well as always struggling to improve their quality of education by using modern hi-tech solutions. As a fast growing IT Institute they are receiving a considerable number of inquiries per day with regard to different courses. As a result, the intention of the institute is to improve communication among students, coordinators and lecturers. Not only with their internal students, but also with the students who are willing to enroll to the institute. Thereby the institute ensures to provide with maximum services for the inquiries. Initially matrix institute undergoes manual process in terms of book records for each and every inquiry which is less efficient and time consuming. The system was implemented to improve the productivity and to provide an efficient service. Therefore this project is endeavored to provide a web based solution which includes inquiry recording, inquiry categorization, inquiry management, escalation procedure, report generation and performance evaluation management. It was decided to use modern technologies to come up with above solutions which includes; Unified modeling language (UML) which used in the analysis and design phases of the project as this system was developed according to object oriented techniques; Macromedia Dream Viewer was used to implement the system in Php language on the Windows platform; MySQL was used as the database management system; Java Script was used to validate client side forms; AJAX was used to exchange data with the server; JQuery also was used as it is a very rich JavaScript library. Proposed solution was successfully overcome the pitfalls of the manual process as it facilitated with benefits such as increase effectiveness of inquiry handling, save time of the staff by converting manual process to web based solution, increase effectiveness of evaluating coordinators.