Order Management System for Splendid Services

Abstract

Splendid Services is run by one individual, and yet the business itself is completely scalable. It expands & contracts based on the client requirement for volume, quality, affordability, speed & variety. Splendid Services achieves this by outsourcing its manufacturing operations to external parties. Splendid Services wide network of partner printing presses & suppliers allows the company the freedom & flexibility to focus on his core competencies: client on boarding, client relationship management & product design. At the same time the business is able to meet client orders of any size, without the overheads of additional labour cost & machinery maintenance. The web-based Order & Material Management System will enable Splendid Services to operate more efficiently & productively. It will enable the business to minimize cost, wastage & delays across the entire process by creating greater visibility of operations, better communication & networking between Mr. Rodrigo, the suppliers, the producers & the end client. Ultimately, it will improve the overall customer service. The system brings about a number of functionalities. Customers will be able to conveniently submit quotation requests & place orders online, while monitoring and providing input on the progress of existing orders. Splendid Services will be able to manage multiple quotations/orders and interact with clients on product proofing, order status and print specifications. Splendid Services will also be able to assign printing and plating operations to a partner printing press of choice. System is able to generate reports & documents such as invoices based on system data and user (system admin) inputs. The system uses Procedural system design and development techniques during the development process. PHP was used for server side scripting and MySQL was used to handle databases. Meanwhile, Apache was the web server used. Since this is a web based system, it is platform and device independent.