Client Handling, Cargo Release and Document Sharing System For SriLankan Cargo

Abstract

SriLankan Cargo is one of the main sections of SriLankan Airlines Ltd. And it handles almost all the import and export air cargo; Handling of the documentation as well as the cargo is also being done only by SriLankan Cargo. At present, most functions of the delivery process are handled manually. Due to that reason there are long queues in the cashiering counters in the day time. All the documents regarding the air cargo which are carried by the aircrafts are handled in the Customer Support Unit (CSU). Because of the existing manual process CSU is playing a complex task handling the other airline agents (Customer Airlines), sharing documents with them, and preparing Air Cargo Arrival Notices (FAN). Web-based Client Handling, Cargo Release and Document Sharing System was proposed to address those issues. It was necessary to develop a real-time client numbering system to manage the daily client load and online system to send and receive document information of the cargo. Client Handling (CH) and Cargo Release (CR) modules were proposed to develop to address these issues. To ease the complex duties at the CSU, online Document Sharing Module (DSM) was proposed. Prototyping methodology was used to develop the main sections of the system while using Object Oriented Analysis and Design methods to design the system. IBM Rational Rose Software is used to designing the UML diagrams whilst MySQL and Apache using as a database management software and web-server. Adobe Photoshop and Adobe Dreamweaver are used for design the website and web pages. Unit testing has done to check the feasibility and assess the success of the system. After implemented this system, feasibility of the final outcome has been assessed by taking user feedbacks. SriLankan Cargo could gain the reputation for releasing the cargo and documents in effective, reliable and fast way using the system. Cashiering staff could perform their functions in a more effective and orderly manner as well as the stress and workload of the CSU staff will be reduced.