Vehicle Service Management System for Athurugiriya Service Station Athurugiriya

Abstract

Athurugiriya Service Station is a growing organization which focuses on servicing of motor vehicles. All their documentation and information processes were manually handled and they were looking forward to moving into a computer based systems in order to upgrade efficiency and service level. The target of the proposed project was to implement an information system for the organization to overcome issues that they were facing with the manual information handling process and allow the organization to grow into next level. One of the main strengths identified during the system analysis was that they have a very organized technical process despite their weak information handling. The organization used several documenting processes but most of them were unorganized and interconnectivity between different processes was low. Also the need of a central database was critical as they were unable to track the history of their expanding customer base. Exploring historical data is a primary need when it comes to maintenance of a vehicle. The proposed solution covers organization s primary business processes. It is expected to gain a significant improvement in their efficiency and service levels. The system covers tracking of vehicle servicing information throughout the service cycle and calculates the invoices automatically. The system also keeps track of all information which passes through to generate reports based on historical data. It was expected to reduce the workload of the existing staff which allows expansion of the organization without expanding the managing staff. Also it was expected to keep properly organized and easily retrievable information. A web based solution was developed using a content management system which also maintains historical records and generate reports on top of saved data. Using a Content Management System allowed easy and fast implementation and it also satisfied customer requirements of future expansion and further tuning up the information system. When the system was implemented the organization experienced a significant deduction of workload assigned to staff which allowed the expansion of the organization without expanding the managing staff. Also the system kept properly organized and easily retrievable information with printing facilities.