ONLINE RESERVATION SYSTEM FOR SRI LANKA RAILWAY

Abstract

Today the business and services environment is very competitive and complex. Even if modern technology and highly qualified and well trained staff are available, without an efficient information management system, organizations cannot function effectively. Recognizing the need for an efficient online reservation system, Sri Lanka Railway Department has sought to develop and set in place such a system. This dissertation presents the development of an Online Reservation System, which is developed using very effective and economical computer systems applications for the purpose of providing modern reservation technology services in the railway transport sector. The Online Reservation System is a commercial web application, which will work as a virtual Railway Station. It is designed for the Railway Station to improve its efficiency of serving the passengers and to expand its coverage. This system is designed to be of service to both passengers as well as the staff of the Sri Lanka Railway (SLR) Department. It can help the passengers to retrieve relevant information and submit requests for reservation etc. It can help the Railway Stations to keep the records of the reservations and process them efficiently. The SLR can use the Online Reservation System to store, retrieve and process information on Reservations particulars, reports, staff members information, schedules and any other item of information. Since the system is available on the internet, passengers can get tickets of their reservation online. In addition, it can be used to view train s schedules. An important feature for the passengers is that they can through the system use their credit card information safely to reserve seats. Apart from this there is an inquiry system which helps passengers to get online answers to their day today journeys and picnics. Before commencing the project the feasibility study was done to ensure the current technology and budget is sufficient to accomplish the ongoing project s requirements. Here attention was focus on the Open Source technology(PHP) because the cost of operating system and software packages can be drastically reduce by using these technologies. Evolutionary prototyping method was used as the software process model and SSADM was used to support the above methodology. The one milestone of the project will deliver user manuals, documentations, test plans and test cases in the system development process.